Shipping Policy
Last updated: Today
At Kingsley, we want every order to be handled carefully, clearly and as efficiently as possible. This Shipping Policy explains how orders placed through our website are processed and delivered.
Order Processing Time
Please allow 1 to 3 business days for your order to be processed before shipment.
During this period, we verify your order details, confirm the shipping information and prepare your order for dispatch.
Business days are Monday through Friday, excluding public holidays.
Estimated Delivery Time
After processing and dispatch, delivery generally takes 7 to 15 business days.
Delivery times are estimates and may vary because of carrier delays, customs inspections, peak shopping periods, public holidays, incorrect address information or other circumstances outside our control.
Direct Supplier Shipping
Some Kingsley products are shipped directly to customers by our trusted suppliers and fulfilment partners.
Instead of sending an item to us first and then forwarding it to the customer, the item may be shipped directly from the supplier. This reduces unnecessary handling and allows the order to begin its journey sooner.
Depending on the product and its availability, parcels may be dispatched from an international location, including China.
Shipping Carriers and Tracking
We offer free tracked shipping across Canada.
Depending on the product, fulfilment location and delivery address, your order may be shipped using Canada Post, a local delivery partner or an international shipping carrier.
Once your order has been dispatched, you will receive an email containing your tracking information. Please allow several business days for the tracking information to update after dispatch.
Shipping Costs
Shipping is free for orders delivered within Canada unless stated otherwise during checkout.
Multiple Parcels
If your order contains multiple products, the items may be dispatched separately and arrive in different parcels.
You will not be charged additional shipping costs when an order is divided into multiple shipments.
Incorrect Shipping Information
Please verify that your name, address and contact information are correct before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at:
We will do our best to help. However, once an order has been processed or dispatched, we cannot guarantee that the delivery information can still be changed.
Kingsley is not responsible for delivery problems caused by incorrect or incomplete shipping details provided during checkout.
Delayed Orders
If your order has not arrived within the estimated delivery period, please first check your tracking information for the latest update.
If you still require assistance, contact us at info@kingsleymen.com and include your full name, order number and the email address used during checkout.
We will investigate the shipment and help you with the next steps.
Lost or Missing Parcels
If your tracking information states that the parcel was delivered but you cannot locate it, please first check:
- Around the delivery location
- With members of your household
- With nearby neighbours
- With your local post office or delivery carrier
If the parcel still cannot be found, contact us at info@kingsleymen.com so we can review the situation and assist where possible.
Customs and Import Charges
Orders delivered within Canada may be subject to customs inspections, import duties or local taxes.
If additional import charges apply, these are normally the responsibility of the customer unless otherwise stated during checkout.
Questions
For questions about shipping or an existing order, contact us at: